A real-life case-study of delivering Project Management peformance improvement in project-based demanding environments
During the four consecutive years from 2006 to 2009, PMO Projects (by then PMO Consulting) was selected by the North Atlantic Treaty Organization (NATO) to help its most important capability development agency – the NC3A, NATO Command and Control Consultation Agency, based in Brussels and The Hague – in order to implement a strategic internal project aimed at improving the performance of project management and delivery by this agency.
Having been merged with the other NATO agencies to form the current NCIA Agency, the NC3A held the key responsibility of undertaking three major types of capability development projects for the nations that form the alliance: acquisition projects, research and development projects, and capability deployment projects in theatres of war.
The performance of these projects was considered as crucial for the overall mission of the alliance. With the goal of continuously improving its internal project management processes, NC3A decided to undertake a strategic internal project called PMTTS – Project Management Tools and Techniques Standardization, having selected PMO Projects via a non-competitive single-source selection process, due to the in-depth specialized knowledge required.
The PMTTS Project at NATO was implemented in the field by a team of PMO Projects consultants led by Alexandre Rodrigues, at both NC3A sites in Brussels and The Hague. During 2006 and early 2007 the project focused on the conception and definition of work instruction sets (WIS) to standardize the two main processes of project planning and project controlling. The project started with an "X-ray" maturity assessment study conducted by Alexandre Rodrigues, which analyzed the existing processes, information systems, and the knowledge and skills of the Project Managers at NC3A. Based on this study, a report was produced identifying the key opportunities for improvement and a proposed implementation plan.
The work instruction sets developed for the planning and controlling processes integrated the PRINCE2 methodology, already in use at NC3A, with the framework from PMI's PMBOK® global standard. This phase focused on ensuring that high quality project plans would support the implementation of the Earned Value Management (EVM) project control method. For this purpose, a Project Data Quality System was conceived and implemented, producing a set of quality control metrics that would inform Project Managers of quality issues with the structure and data contents of project plans helping to ensure that these would be maintained within the required quality.
In terms of information system, the project planning and control processes developed were implemented using Microsoft's solution Enterprise Project Management (EPM), composed of Microsoft Project Professional, Project Server, and also various web-based components.
Once the solution was up and running in 2007, during the two following years of 2008 and 2009, NATO developed a specialized training program, working together with PMO Projects, in order to promote and support the adoption of the PMTTS work instruction sets and other deliverables. This training program addressed the areas of Planning and Scheduling, Earned Value Management and Risk Management. Two training courses from the PMO Projects portfolio were specifically adapted to meet the competency development requirements of NC3A, namely the Complete Project Management® and the Dynamic Risk Management® courses.
The success of the PMTTS Project at NC3A significantly contributed to the improvement of the NATO's Project Management capabilities, having benefitted from the advanced expertise, in-depth knowledge and experience of PMO Projects Group.
In order to partner with NC3A for this initiative, PMO Projects qualified as approved supplier with NC3A having met all the NATO security clearance requirements.
For more information about NATO's NCIA agency (ex-NC3A), click here: .
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